All Polar Therapeutics clients must have a mindbody account with a valid e-mail and phone number to register for sessions. Registration for sessions may be done online or over the phone.
If the time you want is booked, call us! Sometimes we can fit in another session sooner than our calendar reads.
If you have not arrived at least 3 minutes prior to your session, your session time will be given away to whoever is behind you. If you are running late you MUST CALL and we will re-arrange your session time accordingly
Our package pricing is a 6 month contract. If you must terminate the contract due to prolonged illness/injury, moving, or other extenuating circumstances, we require 30 days advance notice.
Single class and packages expire 6 months after the initial date of purchase.
The maximum number of sessions a client can do in 1 week is 3. No exceptions.
Polar Therapeutics is not responsible for any lost, damaged, or stolen items. All items left on the Polar Express will be kept in lost and found for 1 month and then donated to Goodwill.
You must be 14 years or older to receive a cryotherapy treatment. If you are under 18 years old, we require your legal guardian to sign a consent form in-person prior to the session. Clients must be over 4’10" to cryo.
All clients must sign a waiver in person prior to their first session.
Clients will also be required to go through a comprehensive screening prior to their first session to make sure they are healthy enough to continue.
All sessions must be paid in full by the time the session begins.
Water is $2.00 and will be charged to the client’s credit card if cash is not provided.
All merchandise may be returned unworn and unwashed 7 days after the original sale. Any worn merchandise will not be accepted for return.
If a client’s credit card is rejected for a session or water charges, they must update their credit card information prior to being permitted to take another session.
All daytime and evening sessions must be cancelled 4 hours prior to your scheduled session time to avoid a late cancel fee of $50, or the loss of one session if you have a package.
If you cancel prior to 4 hours before your session, we will not refund you. We will add that session back into your account for future use.
A client may cancel a class using our website or by calling and leaving a time stamped voicemail more than 4 hours before the session.
Session times are released to waiting customers 3 minutes prior to a session if a client has not arrived and has not called to let us know they are running late.
If you do not show up, cancel your session, or contact us within the appropriate amount of time, you will be charged a late cancel fee or lose the class from your package. No exceptions.